POSITION SUMMARY

Looking to make a transition to sales or have sales experience and want to assist prospects find their perfect senior living community?  Integral Senior Living is looking for a sales call specialist who performs comprehensive CRM database support for sales, making daily calls, arranging tours and follow-up to assist the sales team in achieving the community’s occupancy and revenue goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

 Maintains sales database including customer/prospect files.

• Performs database re-engagement when assigned a community by contacting all leads and making updates to prospect records.
• Maintains voice to voice, email, text follow-up with prospects and updates database accordingly.
• Demonstrates effective telephone skills producing qualified leads and appointments.
• Able to work in multiple communities assigned and communicate effectively with each community’s leadership.
• Maintains an open and ongoing dialogue with the resident and/or family by setting up agreed upon next steps.
• Updates community team of tours and repeat tours through email.
• Assists in executing marketing strategies and objectives.
• Assists in initial discovery that leads to touring prospective residents/guardians.
• Other duties as assigned.
• Associate degree preferred.
• One (1) year experience in a senior living sales administrative support role involving customer service.

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Educational Requirements and Experience:

 Associate degree preferred.

• One (1) year experience in a senior living sales administrative support role involving customer service.

Benefits:

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in Integral Senior Living careers.  If you have any questions about the position you are applying for, please contact the community directly. 

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V

POSITION SUMMARY

Looking to make a transition to sales or have sales experience and want to assist prospects find their perfect senior living community?  Integral Senior Living is looking for a sales call specialist who performs comprehensive CRM database support for sales, making daily calls, arranging tours and follow-up to assist the sales team in achieving the community’s occupancy and revenue goals.

 Inside Senior Living Sales Specialist at our Carlsbad office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

 Maintains sales database including customer/prospect files.

• Performs database re-engagement when assigned a community by contacting all leads and making updates to prospect records.
• Maintains voice to voice, email, text follow-up with prospects and updates database accordingly.
• Demonstrates effective telephone skills producing qualified leads and appointments.
• Able to work in multiple communities assigned and communicate effectively with each community’s leadership.
• Maintains an open and ongoing dialogue with the resident and/or family by setting up agreed upon next steps.
• Updates community team of tours and repeat tours through email.
• Assists in executing marketing strategies and objectives.
• Assists in initial discovery that leads to touring prospective residents/guardians.
• Other duties as assigned.
• Associate degree preferred.
• One (1) year experience in a senior living sales administrative support role involving customer service.

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Educational Requirements and Experience:

 Associate degree preferred.

• One (1) year experience in a senior living sales administrative support role involving customer service.

Benefits:

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in Integral Senior Living careers.  If you have any questions about the position you are applying for, please contact the community directly. 

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V

As part of one of the largest senior living organizations in the nation, our communities have earned Great Place to Work® certifications from 2022–2026. At ISL, purpose fuels every role, culture inspires every team, and continuous growth shapes every career. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

The Sales Specialist will support the Regional Director of Sales, Regional Director of Operations and Community Executive Directors by working at various Integral communities in their effort to achieve greater community occupancy and sales goals.  The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy.

This position will travel to Integral Senior Living communities, as assigned, and work as needed.  Assignments will vary in length and may be changed without notice.

Responsibilities:  

• Responsible for census development through working support at the community level.  Meets monthly sales productivity and move in expectations.
• Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies. 
• Understands key services and amenities along with levels of care/programs provided at the community. 
• Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families.  Contact prospects and families via phone, email, mail.
• Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process.
• Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations.
• Ensure the community property and team members provide an outstanding first impression for prospects.
• Responds to walk in tours and phone inquiries immediately.
• Attends daily stand up and informs community team of daily appointments, events, and advertising. 
• Completes a daily sales report with inquiry triage information and distributes to community team.
• Provide weekly and monthly data and forecast as requested by ED, Regional team or home office. 
• Conduct tours, luncheons or other strategies with prospective clients and prospective client groups. 
• Conducts visits with prospects in their homes, hospitals or other healthcare facilities.  
• Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle.
• Documentation of weekly inventory of room availability and room readiness inventory.
• Assist with the processing of all required information necessary to complete a successful move-in.  Coordinate with all departments to prepare for the new resident’s arrival.
• Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
• Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate.
• Evaluate and understand the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value.
• Maintain the confidentiality of resident information.
• Encourage teamwork through cooperative interaction with co-workers and other departments.  Support a positive and professional image through actions and dress.
• Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance.
• Other duties as assigned by Supervisor

Qualifications: 

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• At least three years’ experience in multi-community/regional sales manager role with supervisory experience

Benefits: 

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V  

As part of one of the largest senior living organizations in the nation, our communities have earned Great Place to Work® certifications from 2022–2026. At ISL, purpose fuels every role, culture inspires every team, and continuous growth shapes every career. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

About the Opportunity

Does working for the leader in the Senior Housing industry sound like the professional challenge you are seeking? Integral Senior Living offers significant opportunities for growth and career advancement. Employees are encouraged to take responsibility for their own careers. You'll be working with incredible individuals with boundless creativity.

Responsibilities:

• Plans, organizes, develops and leads the overall operation in the memory care unit in accordance with federal, state and local laws
• Partners with the Activities Director to ensure a variety of appropriate activities are available throughout the day and evening and that Care Managers are actively involved and engaged with activities
• Designs, schedules and facilitates the memory care unit program incorporating Life Skills and a variety of dementia appropriate activities; establishes a cooperative relationship with the local Alzheimer’s Association chapter or other Alzheimer’s advisory organization
• Ensures monthly family support group meetings are planned and facilitated; supervises C.N.A.s in the memory care unit.

Requirements:

• One (1) year management in dementia care required.
• Ability to handle multiple priorities.
• Ability to delegate assignments.
• Competent in organizational and time management skills.
• Must demonstrate good judgment, problem solving and decision making skills.
• Ability to work flexible schedule.

Benefits:

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.    

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V